IPTV EPG Not Updating: Missing or Wrong TV Guide

An electronic programme guide can take time to load after a new playlist is added. It may also depend on the player app, correct device time and a successful playlist refresh.

EPG refresh checklist

1. Open the player settings and use its refresh or update guide option.
2. Confirm that your device date, time and time zone are correct.
3. Restart the app after the guide refresh is complete.
4. Check whether the problem affects every category or only a few channels.

If the guide remains empty, contact support with your device and player app name. Include a screenshot of the guide screen but hide personal account details.

EPG data is separate from the video stream

An electronic programme guide contains schedule information, such as programme titles and start times. It can be missing even while a channel plays normally. XMLTV, linked below, documents a widely used format for television listings. A guide refresh updates schedule data; it does not necessarily refresh your playable channel list.

If the whole guide is empty

1. Check that an EPG source is assigned to the correct playlist.
2. Confirm the URL is the guide URL supplied for that account.
3. Run one manual guide refresh and wait for completion.
4. Check the last successful update or error message, if the app shows one.

If your account format imports guide data automatically, ask support before adding a second external guide source. Duplicated sources can complicate channel matching. Our account format guide explains the difference between a playlist, account login and EPG feed.

If programmes are shifted by one or more hours

Check the device's actual time, date and local time zone first. For the United States, select the appropriate local zone; for the United Kingdom, use a setting that handles the seasonal clock change. If the app has a manual guide offset, record it before changing it. Correcting both the device time and an already-compensating offset can shift the guide twice.

If only some channels have no listings

Guide entries must be matched to the corresponding channels. Similar display names do not always mean matching identifiers. Use the player's channel-mapping function only if you understand which guide entry corresponds to the feed. Otherwise, send support the exact channel names. Not every channel necessarily has schedule data or the same number of future days.

When to contact support

Provide your device, app, last update time, local time zone and whether all channels or only a few lack listings. Hide full account URLs. Do not replace a working playlist solely because its guide is empty. If the channel list is also missing, start with the playlist import guide.